An auto email will be disabled if the recipient does not open it for 60 days (warnings will be sent at the 30 and 50 day marks).
To re-enable a disabled autoemail, go to My Matrix> Auto Emails.
Click the drop down arrow in front of the appropriate email and click Settings.
Notice the red exclamation point next to the email subject- this indicates that the auto email has been disabled due to inactivity:
Scroll down to the Setting section and put a dot in Enable:
Make sure the Schedule is set up correctly and then click Save when you're finished.
Related articles :
Auto Email deactivation parameters
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