Request could not be processed error when loading photos/supplements

If you are trying to load photos and you get an error that says "We're sorry, your request could not be processed at this time" , it is likely that the photos you are trying to load are too large for Matrix to use (there is a 20mb maximum file size per photo and a 10mb maximum per supplement).

You will get a separate error message for each item that is too large- it will look like this:

2021-03-30_10-14-07.jpg

If you are trying to load photos, resize them (PixResizer is a great, free program to use) and then try again. Here is a link to the latest version of PixResizer (as of 3/30/21):

https://pixresizer.en.softonic.com/download

If you are trying to upload supplements and get this error because the file size is too big, you can get a free trial version of SmallPDF here ( www.smallpdf.com ). One of the many features of SmallPDF is Compress PDF, which allows you to shrink large PDF files.

Related articles :

Photo Specifications

Using PixResizer to shrink photos

Break up large PDF into smaller parts

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.

Our support hours:
Mon-Thursday - 8:30 am - 7:00 pm Fridays - 8:30 am - 6:00 pm Saturday/Sunday - 9:00 am - 3:00 pm
About SmartMLS
Working with you to make homeownership happen.
Tell Us How We're Doing
Take a minute, let us know or send us a suggestion