Request could not be processed error when loading photos/supplements

If you are trying to load photos and you get an error that says "We're sorry, your request could not be processed at this time" , it is likely that the photos you are trying to load are too large for Matrix to use (there is a 20mb maximum file size per photo and a 10mb maximum per supplement).

You will get a separate error message for each item that is too large- it will look like this:


If you are trying to load photos, resize them (PixResizer is a great, free program to use) and then try again. Here is a link to the latest version of PixResizer (as of 3/30/21):

If you are trying to upload supplements and get this error because the file size is too big, you can get a free trial version of SmallPDF here ( ). One of the many features of SmallPDF is Compress PDF, which allows you to shrink large PDF files.

Related articles :

Photo Specifications

Using PixResizer to shrink photos

Break up large PDF into smaller parts

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