Fix incorrect tax data

The tax data that appears in Matrix is collected and updated by a third party vendor, The Warren Group. If the tax record data is incorrect or needs to be updated, use the tax discrepancy link at either the top or the bottom of the Full Tax display to report the error:

After you click the Click to Report Inaccurate Tax Data link, the following screen will appear:

Enter your personal information, as well as the address and SmartMLS parcel ID of the property in question. Use the Error Type drop-down menu to select the type of error you are reporting. There is a free text field at the bottom of the form that allows you to explain the issue in more detail.

Click Submit when you're finished.

You will then see a confirmation window that summarizes the error report:

You will also get an email confirmation from SmartMLS once your error has been received. In some instances, you may receive a request for supporting documentation, such as a field card or release.

Once your error report has been received, The Warren Group researches the issue with town hall and updates the tax record accordingly. When they have made the necessary corrections in their database, the information goes to CoreLogic (the company that provides Matrix) to be updated and posted. The tax update/corrections file is posted to the Matrix system once a week.

Once the error has been reported, the process takes a minimum of 10-15 business days to be corrected on Matrix. There is no need to report an error more than once. Doing so will not result in the issue being addressed any faster. In reality, it could actually prolong the process of the error getting corrected.

You will be contacted by SmartMLS when the correction has been made.

If you have any questions about this process, please send an email to tax@smartmls.com.