Towns list is missing or empty

If you are on a Matrix search screen and are not able to select anything in the Search by City field because it is completely blank/empty (even after selecting a County), it is usually indicative of your web browser being old/out of date.

Make sure you get the most recent version of the browser that your Operating System will allow. 

If you are running Windows XP, you can no longer get into Matrix with Internet Explorer. You will need to use another browser, such as Google Chrome.


If you find that your browser is up-to-date, yet you still cannot get the list of Towns, you may just need to clear your browser's cache (temporary internet files). 

When your browser is open, hit the Ctrl, Shift, and Delete keys on the keyboard all at the same time- this should open a screen that allows you to clear the temporary internet files. 

Once that is done, close all browser windows, then log back into Matrix and the search screen should function normally again.

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