Photo changes not appearing

When you have added/removed/reordered photos in Manage Photos , it is normal for those changes not to appear immediately on the listing if you look at it from the same PC where you made the changes (the changes will appear immediately on all other devices and for all other users). This is because your web browser is still displaying a copy of the listing from before the changes were made.

You can either give it some time and eventually your browser will display the changes you made, or you can try hitting the F5 key on your keyboard to refresh the page (sometimes that will force the changes to become visible). If that does not work, you can manually clear the temporary internet files (clear your cache) and force the browser to reload the page from scratch, thereby picking up any recent photo changes.

The easiest way to clear your cache is to hit Ctrl-Shift-Delete all at the same time (while you have a browser window open)- that opens a screen that allows you to delete temp files, cookies, history, etc.

If you are using Safari on a Mac, go to the History menu and clear the cache there.

Once you clear the cache, close all browser windows.

Then re-open your web browser, go back into Matrix and check the listing again- the photo changes should now appear.

Note: When clearing your cache, you may want to choose not to delete passwords/logins or other sign in data- that way your stored logins (ID and password) will not be cleared out as well.

Related articles :

How to clear your cache

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