Cannot generate Matrix PDFs in Chrome

Recently (November 2019), some users are having problems generating Matrix PDF reports through the Chrome browser.  Some examples are PDF functionality in Matrix are:

  • Quick CMA
  • Agent Production & Inventory
  • Print to PDF

If you go to generate a PDF report and you get a blank gray screen that just has the Generating circle spinning around, the easiest fix is to reset the Chrome browser .  Among other things, this will disable all browser extensions.  Issues such as this are generally caused by an incompatible Chrome extension.

Once you are done, restart your PC and then you should be able to generate Matrix PDFs once again.

If you are not experiencing the gray screen/generating circle icon issue, but it still appears that the PDF did not generate, take a look in the bottom left corner of Chrome.  That is where downloaded files appear in Google Chrome.  It very well could have downloaded successfully without the screen ever changing, giving the illusion that nothing happened.


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