How Matrix Contacts mark listings in the Portal (favorites, discards, etc.)

When you email listings to a Matrix Contact, they have the ability to mark them with three different levels of interest:

  • Favorite
  • Possibility
  • Discard

When viewing listings in the Client Single Line display, there are three icons on the far left of each listing:


2022-05-23_11-38-12.jpg Clicking the heart icon marks the listing as a Favorite .

2022-05-23_11-39-26.jpg Clicking the light bulb marks the listing as a Possibility .

2022-05-23_11-40-42.jpg Clicking the recycle bin marks the listing as a Discard .

The Client Single Line is the only Portal display that provides access to all three icons.

All other Portal displays only give the Contact the option to mark a listing as a Favorite.

If the Contact is viewing a listing in any display other than the Single Line and would like to mark it as a Possibility or Discard, they will need to switch to the Single Line in order to do so. Click here for instructions on switching between the different views within the Matrix Portal.

As their agent, you can keep tabs on any listings in which they show a level of interest (or lack thereof) by going to My Matrix> Contacts :


You can also configure Matrix to send you notifications when a Contact marks listings in their Portal. Click here for an article on Portal Notifications.

Related articles :

Switch views/displays in Matrix Portal

Remove a listing from Favorites, Possibilities or Discards (in Matrix Portal)

How do I see the listings a Contact marks as Favorites, Possibilities or Discards?

Portal Notifications

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